Re-Opening Frequently Asked Questions June 10, 2020 | In News

Below you'll find answers to some frequently asked questions relating to planning a visit to Broad St. Mall during this time. 


How can I enter/exit the centre?

Due to the one way system in operation, access points to the centre will be as follows;

  • Main entrance - Entrance & Exit
  • St Mary's Butts - Entrance only
  • Oxford Road - Exit only
  • South Court - Entrance & Exit 

Access to the car park will be through the main lift lobby/ stairwell by New Look on the lower mall. The Car park entrance by the toilets in the upper mall will be closed.


Why is there a one-way system in place?

A one-way system is in place to help ensure that social distancing guidelines are followed. Signs are in place to make it clear where one-way systems are in operation.


Do I need to wear a face covering? 

The Government has announced that from the 24th July, face coverings will be mandatory in shops and supermarkets. We ask all who visit Broad St.Mall to adhere to this guidance for the wellbeing and safety of all our customers and staff. Children under 11 years old and those with certain disabilities and medical conditions are exempt.

Please be aware that stores can refuse entry to those who choose not to wear a face covering without a legitimate reason.


Are there any limitations on how long I can spend in the centre?

No, there is not a time limit on how long you are able to spend in the centre but we do ask that you shop sensibly.  


Can I pay by cash or will it be card payment only?

Please check with our individual retailers regarding what payment methods are being accepted at this time. We do advise that you are prepared to make contactless payment where possible.


What measures are in place to ensure customers' safety?

We are committed to making a visit to Broad St. Mall as safe as possible and the wellbeing of our visitors and staff remains our priority.

We have a range of measurements in place around the centre, including

  • The introduction of a one-way system to encourage social distancing.
  • Guidance signage in place throughout the centre to help navigate the centre safely.
  • Store queuing systems in place when required to avoid overcrowding.
  • Hand sanitiser stations located around the centre.
  • Regular cleaning processes in place.


Will temperature checks be in place?

At this time, we are following government guidelines which means we won’t be carrying out temperature checks prior to entry.


Will I be able to access the lifts?

Lift access is subject to social distancing guidelines and only 2 people should use the lift at any time. Priority access should be given to the Elderly, disabled customers, and those with pushchairs.


Are there seating areas available?

A selective number of seating is available around the centre and priority should be given to Elderly and Vulnerable people. Social distancing guidelines should be followed and only 1 household per bench.


Is the car park open?

The car park is operating as usual; however, we ask customers to maintain a safe distance when entering and leaving your vehicle.

Visitors can pay at the pay stations with cash and card as normal, please respect social distancing guidelines when making payments.


What stores are open and what are their trading hours?

Currently all our stores are opening for business, however this may change at short notice and opening times may vary for individual stores. We advise that you check with the store directly prior to planning your visit.


Will I need to que to get into a store?

To maintain social distancing, stores will be limiting the number of customers allowed in at any one time. Queuing systems will be in place where needed to ensure customer capacity is not exceeded.    


Are the toilets and baby changing area open?

Toilet facilities are open, we ask that people adhere to the social distancing guidelines when using them and take care over personal hygiene. Regular cleaning and sanitation of these areas is in place.


Who should I speak to if I have any concerns during my visit?

If you have concerns relating to social distancing at the centre, then please contact the Centre Management team directly via 0118 957 6633 and a member of the team will be happy to help.

Please do not hesitate to ask a member of security team/ mall cleaning staff if you need assistance.


Are the food outlets open?

Some restaurants are now open for dining in as well as collection and takeaway through online/app ordering systems. Please check with stores directly for detail. 


Can I visit the Gym?

The Gym Group re-opened on Saturday 25th July. For up to date information on visiting the Gym, classes, and opening times please visit their website