Broad Street Mall, Customer Code of Conduct Policy

For safe and hassle-free shopping for everyone, Broad Street Mall operates a Customer Code of Conduct Policy.

Broad Street Mall is located in the heart of Reading Town Centre. To help us maintain a safe, secure, family friendly atmosphere we ask our customers to abide by the following code of conduct.

The following are prohibited within the boundaries of Broad Street Mall:

1. No smoking or vaping inside the centre.

2. Shouting, use of obscene language or gestures, horseplay or playing of radios or other musical instruments not part of an organised event provided by centre management.

3. Loitering (including large groups of four or more as to cause an inconvenience to others), graffiti, spitting, harassment, throwing of any types of missiles, disorderly, disruptive or indecent conduct of any nature. Any Truancy will be reported to the authorities.

4. Acts that could result in physical harm to persons or damage to property including possession of any type of weapon.

5. Literature distribution, filming or photography without permission from centre management.

6. The use of skateboards, roller skates, roller blades, heelies, scooters or similar is prohibited on centre property. Excludes disability scooters.

7. Any act constituting a criminal act.

8. Consumption of alcoholic beverages, being intoxicated or taking/selling of illegal substances.

9. Shoplifters will be banned from all Broad Street Mall premises.

10. All animals, excluded assistance dogs.

11. Concealment of identity with clothing which may cause suspicion.

12. Wearing of crash helmets other than in the car park.

13. Any state of undress which may cause offence.

14. Misuse or abuse of furniture, planters, walls, refuse containers or diffusers. Sitting on floors, paths or landscaped areas.

15. Blocking access to store entrances, emergency exits, corridors and parking areas.

16. Dropping of litter.

17. Bicycles are excluded from all covered areas of Broad Street Mall.

18. Sleeping anywhere on Broad Street Mall property e.g. benches, doorways etc is prohibited.

It is the policy of the property owner to recover the cost of criminal damage.

Broad Street Mall is private property. The centre management team reserve the right to deny access to individuals. Failure to adhere to the Customer Code of Conduct may result in a ban from the premises. Repeated offences will be reported to the Police. The Customer Code of Conduct is fully regulated.

Broad Street Mall, Reading operates a CCTV scheme. The Centre monitors and records images for the purpose of crime prevention, detection, investigation and prosecution of offenders. In addition, CCTV is used for staff and public health and safety purposes. CCTV cameras are located in the mall areas, lifts and service areas.

The Landlord and centre management team operate a civil recovery programme for damages to the property. Any criminal damage may result in a civil criminal damage recovery process.

Broad Street Mall is protected by a fire alarm system. In an emergency the alarm will sound and the centre must be evacuated. All escalators will stop and all lifts will return to the ground floor position. Tannoy announcements will be made, please follow instructions. Broad Street Mall team members will be on hand to assist in directing you to safety