Welcome to the Broad Street Mall web site (“Site”). Broad Street Mall (“We”) know how our customers and visitors to our site, like you, value your privacy and we’d therefore like to reassure you that Broad Street Mall are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personally identifiable information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will process it.
This policy applies only to the website located at www.broadstreetmall.com and not to any other web site or service. If you do not agree with this policy, then you should not use the Site.
For the purpose of the General Data Protection Regulation (GDPR), Broad Street Mall is the data controller. Sometimes we act through our advisors and an up to date list of these is available at any time upon request.
Information we may collect about you
We may collect and process the following personally identifiable data about you:
We may collect and store personally identifiable information about you if you voluntarily submit such information to Broad Street Mall. Personally identifiable information may include your name, email address, physical address and other information that specifically identifies you.
This information will be obtained by Broad Street Mall when you fill in forms on our site www.broadstreetmall.com (“our site”). This includes the information you provided at the time of subscribing / signing up to our e-newsletter, entering competitions on our site or submitting the online form on the ‘contact us’ page.
This information may also be obtained when you email any member of the Broad Street Mall team as set out on the ‘Contact Us’ page. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
The nature of your interest in Broad Street Mall so that we can send you details about us which we think may interest you.
We may collect and process the following non-personally identifiable data about you:
With regard to each of your visits to our site we may automatically collect the following information;
Where we store your personal data
Our Site is maintained in the United Kingdom.
All electronic information you provide to us is stored on secure servers.
We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or information stored on the Site or our servers, will be completely free from unauthorised access by third parties such as hackers and your use of the Site demonstrates your assumption of this risk.
Personal data retention
We retain records of personal information. The length of time we retain your personally identifiable data depends entirely on the means by which it was submitted:
Sign up / subscriber - If, at the time of signing up / subscribing to receive communications from Broad Street Mall, you don’t consent to receive communications from Broad Street Mall regarding your communications preferences, we will hold a record of your data indefinitely, until you unsubscribe from the newsletter mailing list.
You can unsubscribe by following the instructions clearly displayed on any communication you receive from Broad Street Mall OR by emailing your request to firstname.lastname@example.org at any time.
If you consent to being contacted by Broad Street Mall once every 12 months regarding your communications preferences, we will only maintain a record of your data, if you consent to continue to receive communications from Broad Street Mall. Otherwise we will delete your data within 30 days of sending the communication.
Competitions - If you submit your data for the purpose of entering a competition, we will maintain a record of your data for up to 6 months for the sole purpose of selecting and communicating with a winner regarding prize handover and in case of any post-competition queries, except in the following instances:
1) You have consented to receiving email communications from Broad Street Mall with news, events and special offers from the centre. In this instance you will receive these no more than twice per month. And Broad Street Mall will maintain a record of your data, securely for no more than one year.
2) You have consented to being contacted once every 12 months by Broad Street Mall regarding your communication preferences. In which case, Broad Street Mall will contact you once every 12 months.
‘Contact us’ form - If you submit your data via the ‘Contact us’ form, we will maintain a record of your data for up to 24 months, depending on the nature of your communication.
Uses made of your information
We use information held about you in the following ways:
Broad Street Mall will not process your personal data for marketing purposes unless you have explicitly permitted us to use your data for this purpose, by ticking the relevant consent box at the time of submitting your data.
You can withdraw this consent at any time by ‘unsubscribing’ to any Broad Street Mall communications received by yourself, by the means clearly indicated on the communication itself or by emailing email@example.com.
Broad Street Mall will clearly outline the purposes for which your data will be processed, should the relevant consent from you, be obtained.
EU citizens have a new set of rights under GDPR – which are:
1. The right to be forgotten
- You may request that we (Broad Street Mall) delete all of your personal data we maintain a record of. You can request your personal data be deleted, and this request will be actioned within a maximum of 30 days of receiving the request.
2. The right to object.
- You may prohibit certain data uses. You can object to your data being used for certain purposes.
3. The right to rectification
- You may request that incomplete data be completed or that incorrect data be corrected. You may request corrections be made to your personal data that we maintain a record of.
4. Right of access
- You have the right to know what data about you is being processed and how, which is explained in these terms and conditions.
5. Right of portability
- You may request we (Broad Street Mall) transfer your personal data to yourself or an organisation of your choosing.
6. Right to be notified regarding data breach
- We will notify you within 72 hours of becoming aware of a data breach, if we believe your personal data has been compromised/processed outside of these terms and conditions.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, suppliers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Disclosure of your information
We may disclose your personal information to any member of the Broad Street Mall Management Team or its Agencies.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
Protection for children
We have no intention of collecting personally identifiable information from children (i.e., individuals under the age of 13). If a parent or guardian learns that a child has provided us with personally identifiable information, that child’s parent or guardian should send us a request marked “Privacy Urgent” to firstname.lastname@example.org if they would like the information submitted by the child deleted from our database. We will delete such information from our database within 30 days of receiving the request.
Broad Street Mall
Reading. RG1 7QE
We recognise we have responsibilities to the environment we operate in and a duty to protect it. We want to ensure we maximise the experience of our customers and tenants whilst minimising adverse impacts upon the environment. in relation to the operation and management of Broad Street Mall as a retail and leisure destination and Fountain House as an office space.
We are committed to:
Through the Environmental Management System (EMS) we aim to focus on the following:
Environmental objectives will be established on an annual basis, monitored and reviewed regularly to ensure that these aims are achieved.
This policy is communicated to all employees and those working under our control. The policy is available to other interested parties upon request.
This Environmental Policy will be reviewed on a regular basis by top management to ensure it continues to reflect our EMS, aligns with the overall business strategy and our compliance obligations.